Aqjili Privacy Policy: How We Keep
Your Personal Data Safe

1. Who We Are

Aqjili is an online gaming and sports betting platform operating under a valid license and serving players primarily in the Philippines. We are the data controller responsible for your personal information collected through aqjili.best. "Aqjili," "we," "us," or "our" in this policy refers to the platform and its authorized operators.

Our operations follow the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. We take our obligations under this law seriously because your trust is everything to us.

2. Data We Collect

When you interact with Aqjili, we may collect the following categories of personal information:

Account Registration Data

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and encrypted password
• Government-issued ID details (for KYC/identity verification)

Financial & Transaction Data

• Deposit and withdrawal history
• GCash number, Maya account, GrabPay details, or bank account info (BDO, BPI, UnionBank, etc.) used for transactions
• Visa/Mastercard card details (processed securely via our payment partners)
• Betting activity, game history, and wagering patterns

Technical & Usage Data

• IP address, device type, browser, and operating system
• Pages visited, session duration, and click behaviour
• Geolocation data (general, used for compliance and fraud detection)
• Log files and error reports

Communications Data

• Support tickets and live chat transcripts
• Feedback, surveys, and promotional response history

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless it is specifically required for responsible gaming compliance and you have given explicit consent.

3. How We Use Your Data

Aqjili uses your personal information for specific, legitimate purposes only:

• Account management: Creating and maintaining your Aqjili account, verifying your identity, and keeping your profile updated.
• Gaming & betting services: Processing your bets on sports like NBA, MMA, basketball, and table games like Baccarat, Color Game, and card games; crediting winnings; and managing your wallet.
• Payment processing: Handling deposits and withdrawals through local payment methods like GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and bank transfers.
• Legal compliance: Meeting Anti-Money Laundering (AML) obligations, Know Your Customer (KYC) requirements, and licensing conditions from our regulator.
• Fraud prevention & security: Monitoring for suspicious activity, protecting your account from unauthorised access, and maintaining platform integrity.
• Customer support: Responding to your questions, complaints, and requests — whether you message us through chat, email, or our support portal.
• Marketing communications: Sending you relevant promotions, bonuses, and platform updates — but only if you've opted in. You can opt out any time.
• Platform improvement: Analysing usage patterns to improve Aqjili's features, speed, and overall experience for Filipino players.
• Responsible gaming: Identifying patterns that may indicate problem gambling behaviour and taking appropriate protective action in line with our Responsible Gaming commitments.

4. Data Sharing

Aqjili does not sell, rent, or trade your personal data. We only share your information in the following limited circumstances:

• Payment processors: To facilitate your GCash, Maya, GrabPay, bank transfer, or card transactions, relevant financial details are shared with licensed payment processors. These partners are contractually required to protect your data.
• Identity verification (KYC) providers: To verify your identity and comply with regulatory requirements, your ID documents may be shared with our authorised KYC partner.
• Regulatory & legal authorities: We may disclose your information to government authorities, law enforcement, or our gaming regulator when legally required or when we have a good-faith belief that disclosure is necessary to prevent fraud, crime, or harm.
• Technology service providers: Hosting, analytics, and cybersecurity vendors who process data strictly on our behalf under data processing agreements.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that process. We will notify you before any such transfer affects your data rights.

All third parties we work with are required to implement appropriate data protection measures consistent with the Philippine Data Privacy Act.

5. Cookies & Tracking Technologies

Aqjili uses cookies and similar tracking tools to make the platform work smoothly and to understand how players use the site. Here's what we use and why:

• Essential cookies: These keep you logged in, remember your session, and enable core site functions. You can't turn these off without breaking basic functionality.
• Analytics cookies: These help us see which pages are popular, where players run into issues, and how to improve the site. Data is aggregated and anonymised.
• Preference cookies: These remember your language and display settings so you don't have to reset them every visit.
• Security cookies: These detect suspicious login attempts and protect your account from fraud.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain features of Aqjili. We do not use cookies to serve third-party advertising or tracking on behalf of external advertisers.

6. Data Security

Keeping your data safe is a top priority at Aqjili. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

Our security measures include:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive fields including passwords and payment identifiers
• Two-factor authentication (2FA) availability for your account
• Regular security audits and vulnerability assessments
• Strict internal access controls — only authorised personnel can access personal data, and only when needed for their job
• Incident response procedures to quickly address any data breach

Despite our best efforts, no system is completely immune to threats. If you suspect unauthorised activity on your Aqjili account, contact our support team immediately.

7. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by Aqjili:

• Right to be informed: You have the right to know what personal data we collect, how we use it, and with whom we share it — which is exactly what this policy covers.
• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your data is inaccurate or outdated, you can request that we correct it.
• Right to erasure or blocking: In certain circumstances, you can request that we delete or block your personal data — for example, if it was collected unlawfully or is no longer necessary for the purpose it was collected for.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You can request a structured, machine-readable copy of your data for transfer to another service.
• Right to complain: If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, email us at support@aqjili.best. We will respond within 15 business days of receiving your verified request.

8. Data Retention

Aqjili retains your personal data for as long as your account is active or as needed to provide our services. Once you close your account, we retain certain records for a legally required period — typically five (5) years — to comply with anti-money laundering regulations, tax obligations, and potential dispute resolution requirements.

Financial transaction records are kept for the period required by Philippine financial regulations. After the required retention period, your data is securely deleted or anonymised so it can no longer be linked back to you.

9. Minors

Aqjili is strictly an adults-only platform. You must be at least 21 years old (or the legal gambling age in your jurisdiction) to create an account and use our services. We do not knowingly collect personal information from individuals under the age of 21.

If we discover that a minor has registered an account, we will immediately suspend the account, delete all associated personal data, and refund any deposits in accordance with applicable regulations. Parents or guardians who believe a minor may have registered with Aqjili should contact us at support@aqjili.best right away.

10. Policy Updates

Aqjili may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulatory requirements, or for other legitimate business reasons. When we make material changes, we will notify registered users via email and update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of Aqjili after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account and request deletion of your data.

11. Contact Us

Have questions about how Aqjili handles your personal data? We're here to help — walang iwan.

• Email: support@aqjili.best
• Privacy-specific enquiries: privacy@aqjili.best

For complaints about data privacy, you may also contact the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.