AQJili FAQ – Your Questions, Answered

The minimum deposit on AQJili is ₱100. This low threshold means even players on a tight budget can enjoy the full AQJili experience without committing a large amount upfront. For certain payment methods like GCash and Maya, the minimum may vary slightly based on the payment provider's own limits, but ₱100 is the general starting point. There is no maximum deposit cap for verified accounts.

Most AQJili withdrawals are processed within 30 minutes to a few hours, depending on the payment method you choose. GCash and Maya withdrawals are typically the fastest, often landing in your wallet within 15–30 minutes after approval. Bank transfers via InstaPay can take up to a few hours, while PESONet transfers may take up to one banking day. If your withdrawal is taking longer than expected, check that your KYC verification is complete and that no additional documents are being requested by our team.

AQJili does not charge any platform-side withdrawal fees. However, your payment provider — GCash, your bank, or card network — may apply their own standard transaction fees. We recommend checking with your payment provider to understand any third-party charges that might apply. The minimum withdrawal amount is ₱200 and the minimum balance required in your AQJili wallet before requesting a withdrawal is also ₱200.

First, double-check your GCash or bank transaction history to confirm the payment was successfully sent. If it shows as completed on your end but hasn't reflected in your AQJili wallet after 30 minutes, contact our 24/7 live chat support. Provide a screenshot of your payment confirmation, including the reference number, date, time, and amount. Our finance team will investigate and credit the amount to your account manually if needed. This process usually takes less than two hours.

Some slot games on AQJili offer a demo or "fun play" mode that lets you try the game without risking real money. However, live dealer games such as Baccarat and the Color Game require real-money wagers since they use actual dealers and real-time streams. If you're new and want to get comfortable before betting, we suggest starting with demo slots to learn the mechanics and RTP before moving to live games.

AQJili uses certified Random Number Generator (RNG) technology for all electronic games and partners only with licensed game providers who undergo regular third-party audits. Live dealer games are streamed in real time from actual casino studios, making manipulation practically impossible. Our platform holds a valid gaming license, which requires compliance with fairness standards. The Return to Player (RTP) percentages for each slot game are publicly available in the game information panel. If you ever suspect irregularities, you can raise a dispute directly through our live chat support.

Yes! AQJili features in-play or live sports betting, which means you can place bets while a game or match is actively ongoing. This is especially popular during PBA and NBA games, as well as big MMA events like UFC fight nights. Live odds are updated in real time based on the current state of the match, so quick decision-making is key. Check the sportsbook section inside your AQJili account to see all live events currently available for betting.

A wagering requirement (also called a rollover or playthrough requirement) is the number of times you need to bet your bonus amount before you can withdraw it as real money. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place bets totalling ₱5,000 before that bonus converts to withdrawable cash. Different games contribute differently to wagering requirements — slots often count 100%, while live table games like Baccarat may count at a lower percentage. Always read the specific terms attached to each AQJili bonus offer.

Yes, AQJili has a referral program that lets you earn bonus credits every time you invite a friend who registers and makes their first deposit. Simply share your unique referral link or code from your account dashboard. Once your friend completes the requirements, the bonus is credited to your AQJili wallet automatically. If you're interested in a more formal partnership, AQJili also has an affiliate programme with commission-based earnings — contact support for details on how to apply.

Generally, only one active bonus can be applied to your AQJili account at a time. If you have an active bonus with pending wagering requirements, you typically need to complete or cancel it before activating a new one. Some promotions, like daily cashback or rebates, may run alongside a welcome bonus — but this depends on the specific terms of each offer. Check the Promotions section in your account for full details and avoid accidentally forfeiting a bonus by activating an incompatible one.

AQJili uses 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information — including your ID, contact details, and financial data — is stored securely and never sold to third parties. Access to sensitive account data is restricted to authorised personnel only and is subject to internal security audits. We also comply with the Philippine Data Privacy Act (Republic Act 10173) to safeguard your rights as a data subject. For more information, read our Privacy Policy.

If you believe someone else has accessed your AQJili account without your permission, act quickly. First, change your password immediately using the account settings page. If you can't log in, use the "Forgot Password" feature or contact live chat support right away. Our security team can lock your account temporarily while an investigation is underway. Never share your password or OTP with anyone — not even someone claiming to be AQJili staff. Our team will never ask for your password.

Yes. AQJili is committed to promoting safe and responsible gaming among Filipino players. We offer several self-management tools including deposit limits, session time limits, and self-exclusion options. If you feel that your gambling habits are becoming a problem, we strongly encourage you to use these tools or speak to our support team about setting restrictions on your account. You can also visit our Responsible Gaming page for more guidance and resources. Laro nang may responsibilidad — always.